ciao a tutti\e,
mi potreste aiutare?
da qualche giorno non riesco piu' a stampare perche' mi va in errore il servizio 'Spooler di stampa'

ID errore 7034
desc: Interruzione imprevista del servizio Spooler di stampa. Questo evento si è già verificato 3 volta(e).

il servizio lo trovo in esecuzione automatica ma non avviato se lo avvio dopo poco si arresta.
A causa di questo problema non riesco ne a stampare ne a eliminare la stampante e reinstallarla...

il sistema e' Win XP Home Edition
con AVG
di seguito vi allego il report di

Logfile of HijackThis v1.99.1
Scan saved at 19.02.57, on 29/10/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Programmi\Java\jre1.5.0_06\bin\jusched.exe
C:\Programmi\Winamp\winampa.exe
C:\Programmi\QuickTime\qttask.exe
C:\Programmi\File comuni\Real\Update_OB\realsched.exe
C:\Programmi\Zone Labs\ZoneAlarm\zlclient.exe
C:\Programmi\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\MSN Messenger\msnmsgr.exe
C:\Programmi\Skype\Phone\Skype.exe
C:\Programmi\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\PROGRA~1\FILECO~1\Nokia\MPAPI\MPAPI3s.exe
C:\Programmi\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.ex e
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Programmi\InterBase Corp\InterBase\bin\ibguard.exe
C:\Programmi\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Programmi\Skype\Plugin Manager\SkypePM.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\InterBase Corp\InterBase\bin\ibserver.exe
C:\Programmi\File comuni\PCSuite\Services\ServiceLayer.exe
C:\Programmi\Mozilla Firefox\firefox.exe
C:\PROGRA~1\Grisoft\AVG7\avgwb.dat
C:\Programmi\3B Informatica Srl\WinStore\WinStore.exe
C:\Documents and Settings\pisolo\Impostazioni locali\Temp\Directory temporanea 1 per hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ricercaclick.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O1 - Hosts: 205.214.67.211 AUTO.SEARCH.MSN.COM
O1 - Hosts: 205.214.67.212 AUTO.SEARCH.MSN.COM
O1 - Hosts: 69.41.180.198 AUTO.SEARCH.MSN.COM
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Programmi\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\File comuni\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programmi\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Programmi\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\it\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\it\msntb.dll
O3 - Toolbar: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Programmi\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [StatusClient] C:\Programmi\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup] C:\Programmi\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programmi\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [Winsystem] C:\WINDOWS\System32\Winsystema\Freevideo5.EXE -n
O4 - HKLM\..\Run: [WinampAgent] C:\Programmi\Winamp\winampa.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Programmi\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Winsystems] C:\WINDOWS\System32\Winsystens\gratis-tutto.EXE -d
O4 - HKLM\..\Run: [TkBellExe] "C:\Programmi\File comuni\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Programmi\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Programmi\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Programmi\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE -startup
O4 - HKLM\..\RunServices: [Microsoft messenger] msnger.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Programmi\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Programmi\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [PcSync] C:\Programmi\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Winsystems - {491A5872-C30F-4E54-8FF1-BF31CC73DC4B} - C:\WINDOWS\System32\WINSYS~4\GRATIS~1.EXE (file missing)
O9 - Extra button: Ricerche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O15 - Trusted Zone: www.baciamistupido.biz
O15 - Trusted Zone: www.dolcezze.biz
O15 - Trusted Zone: www.nanobyte.biz
O15 - Trusted Zone: www.ricercadoppia.com
O15 - Trusted Zone: www.roserosse.biz
O15 - Trusted Zone: www.super-videochat-community.biz
O15 - Trusted Zone: www.terzodesiderio.biz
O15 - Trusted Zone: www.umts-gprs-mondo-telefonino-cellulare.biz
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} - http://promo.dollarrevenue.com/webma...rtload137a.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1134300624015
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary...o.cab32846.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {C946EF6D-296D-4907-A6E1-ED0E8E5AF024} (LycosMail Upload Control) - http://mail.lycos.com/hanmail-ax/AttachMail.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.arcadetown.com/swf/popcap...ploader_v6.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {FFFF0003-0001-101A-A3C9-08002B2F49FB} - http://www.do-wn-load.com/super-adult.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{232D13EC-29D9-47F4-84CA-6DED5886D87E}: NameServer = 213.156.54.80,213.156.54.81
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FILECO~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: OptimalLayout - C:\WINDOWS\system32\enlul1391.dll (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: InterBase Guardian (InterBaseGuardian) - InterBase Software Corp. - C:\Programmi\InterBase Corp\InterBase\bin\ibguard.exe
O23 - Service: InterBase Server (InterBaseServer) - InterBase Software Corp. - C:\Programmi\InterBase Corp\InterBase\bin\ibserver.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ServiceLayer - Nokia. - C:\Programmi\File comuni\PCSuite\Services\ServiceLayer.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programmi\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

grazie a tutti!!!
Simona