Visualizzazione dei risultati da 1 a 2 su 2
  1. #1
    Utente di HTML.it
    Registrato dal
    Sep 2014
    Messaggi
    2

    Virus che mi impedisce di spedire mail

    Salve, vi chiedo un aiuto perchè credo ti aver preso un virus; mi compaiono sempre delle finestrelle a nome Symantec Email Proxy con un messaggio che dice così:
    "Non è stato possibile inviare il messaggio e-mail perchè il server di posta ha rifiutato il messaggio:
    554 message refused

    Provo a inserire il log di Hijackthis ( 2 parte )

    Grazie mille

    Stefano

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 14:07:35, on 18/09/2014
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v11.0 (11.00.9600.17280)
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpda teService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
    O23 - Service: Comando remoto iSeries Access per Windows (Cwbrxd) - IBM Corporation - C:\Windows\CWBRXD.EXE
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: FileOpen Manager Service (FileOpenManager) - FileOpen Systems Inc. - C:\Program Files\FileOpen\Services\FileOpenManager64.exe
    O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
    O23 - Service: Servizio Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Servizio Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
    O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InterBase 2007 Guardian gds_db (IBG_gds_db) - Borland Software Corporation - C:\Borland\InterBase\bin\ibguard.exe
    O23 - Service: InterBase 2007 Server gds_db (IBS_gds_db) - Borland Software Corporation - C:\Borland\InterBase\bin\ibserver.exe
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
    O23 - Service: InterBase Guardian (InterBaseGuardian) - Inprise Corporation - C:\Program Files (x86)\Borland\InterBase\bin\ibguard.exe
    O23 - Service: InterBase Server (InterBaseServer) - Inprise Corporation - C:\Program Files (x86)\Borland\InterBase\bin\ibserver.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Print Audit FM Information Collection Engine (PAFMICE) - PJLM Software Inc. - C:\Program Files (x86)\Print Audit Inc\Facilities Manager\pafmice.exe
    O23 - Service: Print Audit FM Information Collection Engine Updater (PAFMICEUpdater) - PJLM Software Inc. - C:\Program Files (x86)\Print Audit Inc\Facilities Manager\pafmupd.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Symantec Endpoint Protection (SepMasterService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\Smc.exe
    O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\snac64.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files (x86)\Common Files\VMware\USB\vmware-usbarbitrator.exe
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files (x86)\RealVNC\VNC4\WinVNC4.exe
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    --
    End of file - 16412 bytes

  2. #2
    Utente di HTML.it
    Registrato dal
    Sep 2014
    Messaggi
    30
    Quote Originariamente inviata da sest62 Visualizza il messaggio
    Salve, vi chiedo un aiuto perchè credo ti aver preso un virus; mi compaiono sempre delle finestrelle a nome Symantec Email Proxy con un messaggio che dice così:
    "Non è stato possibile inviare il messaggio e-mail perchè il server di posta ha rifiutato il messaggio:
    554 message refused

    Provo a inserire il log di Hijackthis ( 2 parte )

    Grazie mille

    Stefano

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 14:07:35, on 18/09/2014
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v11.0 (11.00.9600.17280)
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpda teService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
    O23 - Service: Comando remoto iSeries Access per Windows (Cwbrxd) - IBM Corporation - C:\Windows\CWBRXD.EXE
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: FileOpen Manager Service (FileOpenManager) - FileOpen Systems Inc. - C:\Program Files\FileOpen\Services\FileOpenManager64.exe
    O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
    O23 - Service: Servizio Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Servizio Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
    O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InterBase 2007 Guardian gds_db (IBG_gds_db) - Borland Software Corporation - C:\Borland\InterBase\bin\ibguard.exe
    O23 - Service: InterBase 2007 Server gds_db (IBS_gds_db) - Borland Software Corporation - C:\Borland\InterBase\bin\ibserver.exe
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
    O23 - Service: InterBase Guardian (InterBaseGuardian) - Inprise Corporation - C:\Program Files (x86)\Borland\InterBase\bin\ibguard.exe
    O23 - Service: InterBase Server (InterBaseServer) - Inprise Corporation - C:\Program Files (x86)\Borland\InterBase\bin\ibserver.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Print Audit FM Information Collection Engine (PAFMICE) - PJLM Software Inc. - C:\Program Files (x86)\Print Audit Inc\Facilities Manager\pafmice.exe
    O23 - Service: Print Audit FM Information Collection Engine Updater (PAFMICEUpdater) - PJLM Software Inc. - C:\Program Files (x86)\Print Audit Inc\Facilities Manager\pafmupd.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Symantec Endpoint Protection (SepMasterService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\Smc.exe
    O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\snac64.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files (x86)\Common Files\VMware\USB\vmware-usbarbitrator.exe
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files (x86)\RealVNC\VNC4\WinVNC4.exe
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    --
    End of file - 16412 bytes




    Ciao, vedendo cosi su due piedi, non ci sono virus. Molti virus però si annidano nella temp di windows oppure nella AppData; questi ultimi sono spesso semplici da rimuovere (Basta andare nella temp o nell appdata, e cancellarli, infine svuotare il cestino) ma alle volte non vengono rintracciati dall'antivirus. Questi possono causare crash di internet, crash email...

    Dato l'errore 554 da te specificato, non credo proprio sia causato da un virus. Non hai specificato che Client di posta usi. Usi Outlook? prova a vedere se tutti i parametri di posta sono inseriti correttamente, soprattuto la porta per la posta in uscita, la SMTP.

    Ciao!!


    PS: Ti consiglio di disinstallare programmi inutili che rallentano solo il pc, come ad esempio "fileopenmanager".

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