Ecco la risposta del customer service di shop script

"One way to solve the problem is to include your home directory path in the path list that PHP is allowed to open, specified by open_basedir. For example, the following setting indicates that PHP script can read files located in /home/vhosts, /usr/share/php/pear/ and /tmp folders:
open_basedir =/home/vhosts:/usr/share/php/pear/:/tmp"

lo posso fare io? modificando quale file??? non ci ho capito nulla! grazie