https://www.servicesaustralia.gov.au...140-1807it.pdf
Call the Department of Human Services, International Services direct (free of charge) on800 781 977. You can call the Department of Human Services between 8.00 am and 5.00 pm(Hobart Time), Monday to Friday. This service may not be available from all locations in Italy.If this service is not available call the Department of Human Services on +61 3 6222 3455.Note: Call charges apply – calls from mobile phones may be charged at a higher rate.