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Visualizza la versione completa : [asterisk] call center manager


nik600
16-03-2007, 09:53
se vi interessa, ho aperto questo progetto su sourceforge



Hi

i just want to let you know that is available a new release of ccmanager.

I've added the possibility to import queue_log information in a mysql
database and to generate reports using this information.

The software is in a beta state and provides this functionality:

- users management
- call generation (making a GET or POST request on a certain URL)
- queue management (LOGIN / LOGOUT / QUEUE STATUS)
- pickup a call from a queue even if the user isn't logged in the queue
- outbound call in customizable context
- queue stats import from queue_log
- queue reports creation (using an open xml format)

Please note, i think that the xml definition of a report is very
important, if many people share each other their reports there is the
possibility to build a reports-repository, so the final user can use
many reports and, if the user know what he is doing, he can customize
the reports.

I am looking for people to improve this project, any help would be appreciated.

- developers (php / mysql / postgres / ajax )
- tester
- graphics (div & css)

Here there are some screenshots

https://sourceforge.net/dbimage.php?id=115442
https://sourceforge.net/dbimage.php?id=115440
https://sourceforge.net/dbimage.php?id=114381

And here there is the sourceforge project.

https://sourceforge.net/projects/ccmanager
https://lists.sourceforge.net/lists/listinfo/ccmanager-users

Thanks, nik


https://sourceforge.net/projects/ccmanager

Fool
16-03-2007, 16:14
Ottima idea, se avessi piu tempo a disposizione darei una mano, ma purtroppo manca :dhò:

Milodada
22-05-2007, 17:38
lavoro come responsabile informatico in contact center da 2 anni, se ti interessa potrei essere un tester dell'applicazione.
saluti

nik600
22-05-2007, 17:44
ciao

vai tranquillo, è li apposta!

Purtroppo negli ultimi due mesi non ho potuto portare avanti il progetto opensource, mi sono comunque sviluppato altri report e altre funzionalità che pubblicherò quando finisco la tesi (luglio).

Nel frattempo, ogni feedback è ben accetto.

nik600
27-10-2007, 16:42
ho rilasciato la versione 0.5 che purtroppo è ancora beta, il tempo è quello che è

comunque è interessante l'introduzione della compatibilità con reportmaker

il testo:



CCMANAGER 0.5 released!!

NOTE:
this is a previous alpha release, maybe there is some customization to do on the settings files,
i can't write a clear and complete howto at the moment

I don't have released upgrades in the last months but the project is still alive
i'm too busy at the moment, i'm following other projects to have some resources (both money and time)
and then i can continue this project.

Otherwise, i thing that new upgrades will follow in the next months,
if you have requests post it to the mailinglist on sourceforge

I'm still looking to people that want to join this project, the new steps are:

- integration with AJAX
- project and implementation of an XML layer to manage n server (load balancing, logging and so...)
from one ccmanager


NEWS:

the most important news is that ccmanager reports now supports both the native format that the
new reportmaker format ( http://sourceforge.net/projects/reportmaker )

FEATURES:

- users management
- call generation (making a GET or POST request on a certain URL)
- queue management (LOGIN / LOGOUT / QUEUE STATUS)
- pickup a call from a queue even if the user isn't logged in the queue
- outbound call in customizable context
- queue stats import from queue_log
- queue reports creation (using an open xml format and reportmaker format)
- report export in
- html
- rtf
- xls
- pdf

FEATURES OF REPORTMAKER
reportmaker allows you to define a generic report in xml containing sections,graphs,tables,images.
The data can be retrieved directly with sql query.
The report can be exported in various formats (html,xml,rtf,pdf)



CHANGELOG:

20/08/2007
- added the possibility to specify a different database directly in the report
- added the project reportmaker for the report generation
- mantained the compatibility with old ccmanager report style
- fixed the css for calendar

11/07/2007

- added the file update_stats.php
- changed the update method

16/03/2007

- fixed an error for the stats / update script (event ABANDON)
- changed the date fromat from Y-m-d h:i:s to Y-m-d H:i:s
- addedd the possibility to have multiple graphs on a report
- added 6 new reports

14/03/2007

- added the module reports
- integrated the module reports with the module stats
- now you can generate your reports using an xml format

11/03/2007
- added the module stats
- updated the file db.sql with sql instructions for the creation of queue_stats table
- added the files view.sql

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