Errore strano di Norton

[Freedom]

Ciao,

ho provato ad installare Norton ma, al riavvio del pc, mi appare un alert che dice:
"
ccApp.exe - Impossibile trovare DLL

Impossibile trovare la libreria a collegamento dinamico MSVCP70.dll nel percorso specificato C:\Programmi\File comuni\Symantec
Shared;.;C:\WINNT\System32;C:\WINNT\System;C:\WINN T\System32;C:\WINNT;C:\WINNT\System32\Wbem.

"

Ho provato più volte a disinstallare e reinstallare ma l'errore permane.

Che faccio?

[Dwarf]

Prova a ripulire il sistema da Norton con Rnav e poi a reinstallare Norton
http://service1.symantec.com/SUPPORT...8?OpenDocument

[Freedom]

Ciao Dwarf,

ho provato con il tuo metodo ma non è cambiato nulla.

Che devo fare?

[Freedom]

Altri consigli???

[pasKuz]

posta un log di hijackthis

[Freedom]

Originariamente inviato da pasKuz
posta un log di hijackthis

Pronti:

[LOG]

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\Programmi\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\carpserv.exe
C:\Programmi\Thomson\SpeedTouch USB\Dragdiag.exe
C:\WINNT\system32\internat.exe
C:\Programmi\Internet Explorer\IEXPLORE.EXE
C:\Programmi\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\GASP\Desktop\CreaLog__HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Programmi\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [ccApp] C:\Programmi\File comuni\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKCU\..\Run: [internat.exe] internat.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...212.2192361111
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{16622751-AB4A-4418-97E4-530315693A13}: NameServer = 130.244.127.161 130.244.127.169
O17 - HKLM\System\CS1\Services\Tcpip\..\{16622751-AB4A-4418-97E4-530315693A13}: NameServer = 130.244.127.161 130.244.127.169

[/LOG]

[pasKuz]

Originariamente inviato da Freedom
Pronti:

[LOG]

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\Programmi\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\carpserv.exe
C:\Programmi\Thomson\SpeedTouch USB\Dragdiag.exe
C:\WINNT\system32\internat.exe
C:\Programmi\Internet Explorer\IEXPLORE.EXE
C:\Programmi\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\GASP\Desktop\CreaLog__HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Programmi\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [ccApp] C:\Programmi\File comuni\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKCU\..\Run: [internat.exe] internat.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...212.2192361111
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{16622751-AB4A-4418-97E4-530315693A13}: NameServer = 130.244.127.161 130.244.127.169
O17 - HKLM\System\CS1\Services\Tcpip\..\{16622751-AB4A-4418-97E4-530315693A13}: NameServer = 130.244.127.161 130.244.127.169

[/LOG]

solo gli ultimi 2 processi sono strani

ma credo che nn siamo quelli a causarti problemi

prova nuovamente a reinstallare norton

[Freedom]

Allora, ho risolto!


Come ho fatto?

Ho scaricato il file incriminato (MSVCP70.dll) da internet.
L'ho inserito in C:\WINNT ed ho riavviato la baracca.

Ora funge alla perfezione!

Grazie comunque a tutti per lo sbattimento....

Ciao