Ho un collegamento solo telefonico, che negli ultimi giorni ha mille problemi, si disconnette continuamente, va estremamente lento, e Telecom (con cui ho un abbonamento dial-up flat), sostiene che loro sono a posto.
Questo è il log dell'ultima connessione

Sun Sep 7 14:32:58 2008 : Version 2.1
Sun Sep 7 14:32:58 2008 : CCLWrite : AT\13
Sun Sep 7 14:32:58 2008 : CCLMatched : OK\13\10
Sun Sep 7 14:32:58 2008 : CCLWrite : ATI4\13
Sun Sep 7 14:32:58 2008 : CCLMatched : Apple Internal Modem\13\10
Sun Sep 7 14:32:58 2008 : CCLWrite : ATI12\13
Sun Sep 7 14:32:58 2008 : CCLMatched : J1\13\10
Sun Sep 7 14:32:58 2008 : CCLWrite : AT&F92E0S7=120\13
Sun Sep 7 14:32:58 2008 : CCLMatched : OK\13\10
Sun Sep 7 14:32:58 2008 : CCLWrite : ATS8=2\13
Sun Sep 7 14:32:58 2008 : CCLMatched : OK\13\10
Sun Sep 7 14:32:59 2008 : CCLWrite : ATM0\13
Sun Sep 7 14:32:59 2008 : CCLMatched : OK\13\10
Sun Sep 7 14:32:59 2008 : Dialing 7020187187
Sun Sep 7 14:32:59 2008 : CCLWrite : ATDT7020187187\13
Sun Sep 7 14:33:45 2008 : CCLMatched : +ER:
Sun Sep 7 14:33:45 2008 : CCLMatched : LAPM
Sun Sep 7 14:33:45 2008 : Modem Reliable Link Established.
Sun Sep 7 14:33:45 2008 : CCLMatched : +DR:
Sun Sep 7 14:33:46 2008 : CCLMatched : V42B\13
Sun Sep 7 14:33:46 2008 : Modem Compression Established.
Sun Sep 7 14:33:46 2008 : CCLMatched : CONNECT
Sun Sep 7 14:33:46 2008 : CCLMatched : 46667
Sun Sep 7 14:33:49 2008 : Serial connection established.
Sun Sep 7 14:33:49 2008 : using link 0
Sun Sep 7 14:33:49 2008 : Using interface ppp0
Sun Sep 7 14:33:49 2008 : Connect: ppp0 <--> /dev/cu.modem
Sun Sep 7 14:33:50 2008 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0xa3fbd0fd> <pcomp> <accomp>]
Sun Sep 7 14:33:50 2008 : rcvd [LCP ConfReq id=0x1 <mru 1524> <asyncmap 0xa0000> <auth chap MD5> <pcomp> <accomp> <mrru 1524> <endpoint 13 09 01 73 74 61 63 6b 31>]
Sun Sep 7 14:33:50 2008 : lcp_reqci: returning CONFREJ.
Sun Sep 7 14:33:50 2008 : sent [LCP ConfRej id=0x1 <mrru 1524>]
Sun Sep 7 14:33:50 2008 : rcvd [LCP ConfAck id=0x1 <asyncmap 0x0> <magic 0xa3fbd0fd> <pcomp> <accomp>]
Sun Sep 7 14:33:51 2008 : rcvd [LCP ConfReq id=0x2 <mru 1524> <asyncmap 0xa0000> <auth chap MD5> <pcomp> <accomp> <endpoint 13 09 01 73 74 61 63 6b 31>]
Sun Sep 7 14:33:51 2008 : lcp_reqci: returning CONFACK.
Sun Sep 7 14:33:51 2008 : sent [LCP ConfAck id=0x2 <mru 1524> <asyncmap 0xa0000> <auth chap MD5> <pcomp> <accomp> <endpoint 13 09 01 73 74 61 63 6b 31>]
Sun Sep 7 14:33:51 2008 : sent [LCP EchoReq id=0x0 magic=0xa3fbd0fd]
Sun Sep 7 14:33:51 2008 : rcvd [CHAP Challenge id=0x1 <eda4890bebc4131db2af14e396d21c36>, name = "apx-mi7"]
Sun Sep 7 14:33:51 2008 : sent [CHAP Response id=0x1 <5c58695357b1daf9b22c575a2f0d7169>, name = "TeleconomyInternet"]
Sun Sep 7 14:33:51 2008 : rcvd [LCP EchoRep id=0x0 magic=0x0]
Sun Sep 7 14:33:51 2008 : rcvd [CHAP Success id=0x1 "\000"]
Sun Sep 7 14:33:51 2008 : CHAP authentication succeeded:
Sun Sep 7 14:33:51 2008 : sent [IPCP ConfReq id=0x1 <compress VJ 0f 01> <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns3 0.0.0.0>]
Sun Sep 7 14:33:51 2008 : sent [IPV6CP ConfReq id=0x1 <addr fe80::0211:24ff:fedf:b3b2>]
Sun Sep 7 14:33:51 2008 : rcvd [IPCP ConfReq id=0x1 <compress VJ 0f 01> <addr 151.99.57.100>]
Sun Sep 7 14:33:51 2008 : ipcp: returning Configure-ACK
Sun Sep 7 14:33:51 2008 : sent [IPCP ConfAck id=0x1 <compress VJ 0f 01> <addr 151.99.57.100>]
Sun Sep 7 14:33:51 2008 : rcvd [IPCP ConfNak id=0x1 <addr 80.104.72.20> <ms-dns1 62.211.69.150> <ms-dns3 212.48.4.15>]
Sun Sep 7 14:33:51 2008 : sent [IPCP ConfReq id=0x2 <compress VJ 0f 01> <addr 80.104.72.20> <ms-dns1 62.211.69.150> <ms-dns3 212.48.4.15>]
Sun Sep 7 14:33:51 2008 : rcvd [LCP ProtRej id=0x3 80 57 01 01 00 0e 01 0a 02 11 24 ff fe df b3 b2]
Sun Sep 7 14:33:51 2008 : rcvd [IPCP ConfAck id=0x2 <compress VJ 0f 01> <addr 80.104.72.20> <ms-dns1 62.211.69.150> <ms-dns3 212.48.4.15>]
Sun Sep 7 14:33:51 2008 : ipcp: up
Sun Sep 7 14:33:52 2008 : local IP address 80.104.72.20
Sun Sep 7 14:33:52 2008 : remote IP address 151.99.57.100
Sun Sep 7 14:33:52 2008 : primary DNS address 62.211.69.150
Sun Sep 7 14:33:52 2008 : secondary DNS address 212.48.4.15
Sun Sep 7 14:48:32 2008 : No response to 4 echo-requests
Sun Sep 7 14:48:32 2008 : Serial link appears to be disconnected.
Sun Sep 7 14:48:32 2008 : ipcp: down
Sun Sep 7 14:48:32 2008 : sent [LCP TermReq id=0x2 "Peer not responding"]
Sun Sep 7 14:48:35 2008 : sent [LCP TermReq id=0x3 "Peer not responding"]
Sun Sep 7 14:48:38 2008 : Connection terminated.
Sun Sep 7 14:48:38 2008 : Connect time 14.8 minutes.
Sun Sep 7 14:48:38 2008 : Sent 297068 bytes, received 2045987 bytes.
Sun Sep 7 14:48:39 2008 : CCLWrite : +++
Sun Sep 7 14:48:40 2008 : CCLMatched : OK\13\10
Sun Sep 7 14:48:40 2008 : CCLWrite : ATH\13
Sun Sep 7 14:48:44 2008 : CCLWrite : +++
Sun Sep 7 14:48:47 2008 : CCLWrite : ATH\13
Sun Sep 7 14:48:49 2008 : CCLMatched : OK\13\10
Sun Sep 7 14:48:49 2008 : CCLWrite : AT&F\13
Sun Sep 7 14:48:49 2008 : CCLMatched : OK\13\10
Sun Sep 7 14:48:49 2008 : Serial link disconnected.

Altre volte dice Peer not responding, sempre con siti che invece funzionano perfettamente.

Cosa posso dire a Telecom per convincerli che non sono io e che non ho bisogno che il tecnico venga a casa, che per me è un serio problema?
Uso un Mac Mini con modem interno.

Grazie di qualsiasi aiuto.